About LoyalTec | More About LoyalTec |
Products & Services
Why a Boomerang | How We Do It |
LoyalTec Difference
More About
LoyalTec
Loyal
Customers:
 |
Spend more
money |
|
Buy more often |
|
|
Become
life-long customers |
|
Are more
profitable |
|
|
Understand
value |
|
Don't shop
based on price |
|
|
Provide
valuable feedback |
|
Refer their
friends |
|
|
Ignore your
competition |
|
|
LoyalTec
offers the knowledge, experience and technology to help retailers
earn the loyalty of their customers
Born out of a decade of
working with international consumer package goods companies and
national retailers, LoyalTec brings a wealth of customer strategy
and data analysis experience to its clients.
Our mission:
- To earn the trust and loyalty
of our clients while helping them earn the trust and loyalty of
theirs.
- To deliver innovative customer
loyalty solutions that create breakthrough profits for our clients.
- To be the kind of company we've always
wanted to work for.
LoyalTec will help you develop
a close relationship with your customers, and achieve breakthrough profits by increasing
their lifetime value. To do so, we work closely
with you to enhance or design complete customer loyalty solutions. We’ll
help you collect, store, analyze and leverage your customer-specific
sales information to:
- Identify and reclaim your
lost customers
- Catch potentially unhappy
customers before they defect
- Make unprofitable
customers profitable
- Nurture your regular
customers
- Wow your best customers
Once we have segmented your
customers, we can design and assist in the implementation of
targeted marketing solutions to inspire customer loyalty. We help
you communicate with your customers directly, personally and
respectfully. Through our innovative referral programs, your loyal
customers will recommend you to their friends, creating new loyal
customers.
At LoyalTEC, we focus on:
The
Four
Elements of Successful Customer Loyalty Management
1. The First
Step: Customer Loyalty Assessment
As
a first step in designing a customer loyalty program, we assess your
customers and your business in order to determine
their
needs and the best campaigns and services to meet them. Our ThumbsUp Voice of the
ShopperTM
marketing research approach uses proven packaged good techniques to
help retailers gain quick and meaningful insights into how their
customers feel about their business.
2.
Data Collection and Storage
(Timely and Flexible)
Who bought what, when and
for how much? Where did they buy it? What else did they buy?
LoyalTec helps you collect this type of customer information and
can store it on our secure servers.
3.
Analysis and Interpretation
(Measurable
and Actionable)
Which customers have
stopped shopping? Which are about to? Who are your best
customers and why? What else should they be buying? LoyalTec
analyzes your data and delivers actionable recommendations
designed to bring you measurable results.
4.
Implementation and Motivation (Loyalty-driven and
Profitable)
Motivate your customers to
shop more often, spend more, buy additional services and
purchase complementary products. LoyalTec will help you delight
your customers with tangible benefits that will earn their trust
and loyalty.
"Our
solutions are designed to drive true customer loyalty and
customer enthusiasm. We carefully craft our solutions around our
client’s unique needs, and recognize
that while collecting customer loyalty data and providing rewards
is necessary, it is only part of the solution. To drive true customer
loyalty, the overall solution must be built on the proper analysis
and application of customer loyalty data, not its collection. To
that end, even retailers with an existing loyalty card program will
benefit from our solutions." -- Dave Williams, President
