Are you making any of the following
margin-killing mistakes?

  • Paying your customers to buy what they were
    going to buy anyway

  • Neglecting data that you're paying to collect

  • Treating your best and worst customers the same... each earning the same rewards

  • Mistaking incidental continuity for true loyalty

  • Attracting negative profit "cherry picker" customers

  • Not identifying lost customers until it's too late

  • "Rewarding" customers with things they don't want

  • Using cash to reward customers

  • Ignoring your best customers

  • Squandering customer goodwill and failing to bring in referral business

LoyalTec helps retailers use their own data to:

  • Identify and reclaim lost customers
  • Catch potentially unhappy customers before they defect
  • Make unprofitable customers profitable
  • Nurture regular customers
  • Wow their best customers

If you're just running a rewards program, you're probably leaving the lion's share of potential profits on the table.  The real value of data collection and analysis lies in building true customer loyalty. 

Loyal customers do not happen by accident.

Download White Papers


Click on the appropriate paper below to download our FREE white papers.





If Beatrice Blue is Such a Great Customer, How Come You Couldn't Pick Her Out of a Police Lineup? The Causes and Costs of Customer Defection Download

How to Alienate, Frustrate and Scare Your Customers with Ill-Timed Communication -- or Don’t Offer Me a Burger When I’m Full  Download

Are You Giving Away Margin for No Good Reason? How Retailers Blow It with Conventional Loyalty Cards, Coupons and Promotions Download

Playing Your Cards Right: Why Loyalty Gift Cards Trump Standard Gift Cards Download

See Resources for Full List

Latest News

LoyalTec signs Dean's Natural Food Market. More Info

Read about LoyalTec in the Natural Foods Merchandiser article: Tap the Knowledge Base You Already Have.

On March 20th, Dave Williams served on a panel entitled, “Using Store Technology to Create Efficiency and Increase Sales” at ExpoWest.  ExpoWest is the largest trade show and conference in the natural products industry and caters primarily to thousands of natural foods retailers.

Dave Williams and LoyalTec were featured in an article in September's The Gourmet Retailer entitled, "Innovative Technologies: The Store of the Future is Here" See news

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